Coach Booking FAQs

How much is it to book in my coach?

Please remember that it is compulsory to pre-book your coach into the Christmas Market Coaches system. For an idea of the fees and charges please view the 2016 document below. Please be aware that fees have not yet been set for 2017.

Please click here to view fees and charges for coach bookings to the 2016 event.

Why does the Council operate a coach booking system?

Lincoln Christmas Market welcomes over 300 coaches each year, into a part of the historic city which is not designed to cope with that amount of traffic.

Coach groups therefore disembark at designated drop off zones on the edge of the Market, and the empty coach proceeds to the secure coach park at RAF Scampton (or Waitrose on the Thursday), which has ample space to cope with that volume of vehicles.

Coaches then return in convoy  later in the day to pick up their passengers at the same zone where they were dropped off.

For the safety of passengers, it is essential that the Council manages this flow of coaches so that the narrow footpaths in the pick up zones do not become too congested, and people can depart the event safely and without delays.

Do we have to pre-book or can we just turn up on the day?

Pre-Booking is compulsory and every coach attending the Christmas Market must comply with the instructions given. Any coach which turns up on the day will be unlikely to get the departure time they require and this could be up to 2 hours different from that required. Coaches who turn up on the day without pre-booking will be heavily surcharged.

This charge is to cover the additional on site stewarding costs & for post event administration.

Why do we have to pay the charge?

Our coaching operation requires considerable investment. As well as hiring the parking site, we have to pay for policing, coach schedulers, parking staff, road closures, directional signage, public address systems, ambulance cover, mobile toilets, emergency Lighting, etc. The City Council seeks to recover these costs by charging a facility fee for every coach coming to the event.

Why do coaches leaving between 16:00 and 18:00 have to pay an extra charge?

We are expecting large numbers of coaches to attend the Christmas Market over the four days, and to ensure a safe and efficient visit for everyone it is important that everyone pre-books their departure slot. The peak slot is in the highest demand, and we can only fit so many coaches in at once.

What if I bring a coach with fewer seats than I paid for?

Unfortunately if your coach has fewer seats than you have paid for we are unable to offer any form of refund for the difference. This is why it is very important to ensure you complete the booking form as accurately as you can and ensure you have the means available to provide the coach you have booked.

Will we be guaranteed the departure time that we want?

Not always, but the vast majority of coach operators will be able to book a slot which is very close to the time they require. The departure times are allocated on a first-come first-served basis so it is very important that you complete the booking forms as soon as possible.

How do I pre-book my coach?

You must complete our online booking form and submit it to us, together with your payment for the relevant amount which can be paid online with a debit or credit card. Online bookings are due to open in April.

What will happen once we have submitted our booking form and payment has been received?

Once your booking form has been received and your payment has cleared, you will receive via email (within 2 working days) a coach board from us with details on the coach system.

Are there any special arrangements for Minibuses?

Minibuses with 15 seats or less are advised to use the Christmas Market park & ride site at the Lincolnshire Showground and pay the relevant daily fee. Passengers can then board the park and ride buses which operate throughout the market hours. Vehicles with 16 or more seats should pre-book as a Coach.

What happens if I need to change our departure time once we have pre-booked?

We advise that you should only book in your Coach once you are sure of the departure time you require, as unfortunately once this is booked we will be unable to change the departure time.

If we need to cancel our trip, will we receive our money back?

Unfortunately if you cancel your trip we will be unable to give you a refund. Wherever possible you should ensure that your trip is 100% definite before you pre-book.

Who do I ask if I have any questions?

You can ring us on (01522) 873503 and our staff will be only too willing to help resolve any problems you have. Alternatively you can email us on christmasmarket@lincoln.gov.uk.