Why does the Council operate a coach booking system?
Lincoln Christmas Market welcomes over 200 coaches each year, into a part of the historic city which was not built to sustain and manage heavy traffic.
Coach groups therefore disembark at designated drop off zones on the outskirts of the Market, and the empty coach proceeds to the secure coach park at The Lincolnshire Showground, which has ample space to cope with that volume of vehicles.
Coaches then return in convoy at designated times to pick up their passengers at the same zone where they were dropped off.
For the safety of passengers, it is essential that the City of Lincoln Council manages this flow of coaches so that the narrow footpaths in the pick up zones do not become too congested, and people can depart the event safely and without delay.
Do we have to pre-book or can we just turn up on the day?
Pre-Booking is compulsory and every coach attending Lincoln Christmas Market must comply with the instructions given. Any coach that turns up on the day will be very unlikely to get the departure time they require, and this could be up to 2 hours different from their required departure time. Coaches that turn up on the day without pre-booking will be heavily surcharged. This charge is to cover the additional onsite stewarding costs & for post event administration. In the best interest of all parties pre book to avoid any disappointment and additional charges.
Why do we have to pay the charge?
Our coaching operation requires considerable investment. As well as hiring the parking site, we have to pay for policing, coach schedulers, parking staff, road closures, directional signage, public address systems, ambulance cover, mobile toilets, emergency Lighting, etc. The City Council seeks to recover these costs by charging a facility fee for every coach coming to the event.
Why do coaches leaving between 16:00 and 18:00 have to pay an extra charge?
We are anticipating large numbers of coaches to attend the Christmas Market over the four days, and to ensure a safe and efficient visit for everyone it is important that everyone pre-books their departure slot. The peak slot is in the highest demand, and we can only fit so many coaches in at once.
What if I bring a coach with fewer seats than I paid for?
Unfortunately if your coach has fewer seats than you have paid for we are unable to offer any form of refund for the difference. This is why it is very important to ensure you complete the booking form as accurately as you can and ensure you have the means available to provide the coach you have booked.
Will we be guaranteed the departure time that we want?
Not always, but the vast majority of coach operators will be able to book a slot which is very close to the time they require. The departure times are allocated on a first-come first-served basis so it is very important that you complete the booking forms as early as possible to avoid disappointment.
How do I pre-book my coach?
You must complete our online booking form and submit this to us, in conjunction with the payment required. This can be paid online with a debit or credit card.
What will happen once we have submitted our booking form and payment has been received?
Once your booking form has been received and your payment has cleared, you will receive a coach board from us via email within two working days. This email will have more information on the coach system.
Are there any special arrangements for Minibuses?
Minibuses with 15 seats or less are advised to use the Lincoln Christmas Market Park & Ride site (also at The Lincolnshire Showground) and pay the relevant daily fee. Passengers can then board the park and ride buses which operate throughout the market hours. Please take note of which entrance to use via the yellow event signage. Vehicles with 16 or more seats are requested to pre-book as a Coach.
What happens if I need to change our departure time once we have pre-booked?
We advise that you should only book your Coach once you are sure the desired departure time, as unfortunately amendments CANNOT be made post booking.
If we need to cancel our trip, will we receive our money back?
Unfortunately, we are unable to offer you a refund if your trip is cancelled. Please ensure your trip is definitely going ahead prior to booking to avoid disappointment.
Who do I ask if I have any questions?
You can contact us on (01522) 873775 and our staff will be willing to help resolve any problems you have. Alternatively you can email us at [email protected]